CB designs the products and services that its members (the banks) personalise for subsequent proposal to their customers:
- The cardholders (as consumers and/or employees of a company or agents of an administration for professional expenses)
- The merchants who accept these payments by card (also the liberal professions, administrations, etc.).
The banks can thus offer a great diversity of products in a competitive framework.
Beyond payment services, there are other large categories of CB products and services, and this range is gradually expanding as innovation progresses and according to usage requirements.
CB also uses its expertise to analyse the market for means of payment and offer its members insights (training courses and studies) adapted to their requirements.
The payment function is one of the purposes of the CB card. It is universal, and may be associated with services supplied by the banks and offered to their customers (cardholders or merchants).
Payment, by any type of card, requires three stages: authorisation where appropriate, clearing and settlement. Payment is the basis of all CB services. This means payments given in the physical presence of the cardholder (known as "face-to-face payments") with or without contact, and orders for payment given remotely, in the physical absence of the cardholder (example, Internet, letter or telephone).
For the convenience of users and to cope with the realities of usage, functionalities already exist to handle these specific situations. For example:
Each day, CB specifies new solutions to serve users. These developments are driven both by market requirements and initiatives from certain players. For example, these may be:
Either from bank counters, or, more often, from Automated Teller Machines or machines that provide more sophisticated account administration functions.
Whatever the cardholder’s bank, they can withdraw cash from any CB bank account administration or automated teller machine. There are currently more than 50,000 cash machines in France, representing an average of at least one per municipality.
MAKE ELECTRONIC FUNDS TRANSFERS TO LENDING OR PAYMENT INSTITUTIONS TO, FOR EXAMPLE, SUPPLY A SERVICE OF THE "E-WALLET" TYPE
This concerns funds transfers from the bank card to an account for which the beneficiary is a payment or credit institution.
The funds thus transferred are then usable under the conditions defined by the institution that holds the account for possible subsequent use: electronic money, drawing rights or claim on the intermediary.
USING A CB BANK CARD TO OBTAIN THE DELIVERY OF GOODS OR SERVICES
At certain shops, it is possible to obtain the delivery of a service that was remotely ordered by card, by inserting the card that was used to give the payment order into an automated system
CB pursues an active policy of research and development oriented towards the market, in order to nurture its innovation policy. In this context, CB supports initiatives by its members for testing innovative solutions and involves itself in collaborative projects for which the cost is shared between the members of a consortium.
These projects are based on a network of partners, suppliers of services, manufacturers, academics and players in research, and are made possible particularly via competitiveness clusters. They aim to define innovative products, usable in a context of interoperability and available for the entire CB community.
CB is a founding member of the TES Centre(secure electronic transactions) and a member of the Systematic centres (systems and technologies for information and communication) and Cap Digital(digital content and services).
CB research is done on its own behalf or in partnership with statistical institutions or universities. It is made available to CB members and partly distributed at conferences, interviews in the media, etc.
This quantitative and qualitative research is particularly targeted upon: